TRANSFORMATION ASSISTANT

SHIFT: Monday - Thursday 7 AM - 5:30 PM

RESPONSIBILITIES

• Maintain all business analytics ensuring effective, relevant information is obtained.
• Analyze and prepare meaningful reports based off data and identify trends.
• Continuously improve processes throughout the organization and as identified from analyzed data.
• Work closely with the Transformation Manager to record and document all necessary information to be in compliance with ISO.
• Complete internal audits to ensure compliance to company processes and to identify and resolve gaps.
• Oversee and ensure effective RMA process.
• Oversee the non-conforming product area and ensure that all non-conforming products are properly documented.
• Track internal and external defects.
• Assist with training development, process improvement implementation, and effectiveness evaluations.
• Participate and engage in workgroups providing compliance guidance and maintaining a continuous improvement focus.
• Assist with international compliance as needed.
• Performs related duties as required. Participate in special project work, such as (but not limited to) market research, sales trend analysis, marketing, product testing, quality assurance, lean and continuous improvements.
• Assist in performing all tasks necessary to achieve the organization’s mission and help execute growth plans.

MINIMUM QUALIFICATIONS

• High School Diploma or G.E.D. or Equivalent
• Knowledge of office software, particularly the Microsoft Office Suite, Outlook, QuickBooks, Therefore, Adobe, and Photoshop.
• Outstanding communication skills (written, oral, and interpersonal).
• Expected to be on time and able to maintain a high attendance record.
• Coordinate multiple tasks simultaneously.
• Able to type 35 WPM.
• Experience in ISO 9001 and other related quality standards.
• 2+ years of customer service experience.
• Excellent prioritization skills.
• Strong critical thinking and creative problem solving skills; able to balance attention to detail with big-picture thinking.
• Flexible, comfortable with change, and able to maintain a positive and infectious attitude.
• Self-motivated, practical, results oriented, positive attitude.
• Time management, service orientation, social perceptiveness, and reading comprehension.
• High level of integrity and professionalism.

IDEAL CANDIDATE QUALIFICATIONS

• Knowledge of office software, particularly the Microsoft Office Suite, Outlook, QuickBooks, Therefore, Adobe, and data analysis platforms.
• Bilingual language skills.
• 2+ years of quality experience.
• Excellent interpersonal skills with the ability to form strong relationships with staff in a supportive confidential role.
• Strong critical thinking and creative problem solving skills; able to balance attention to detail with big-picture thinking
• Have a strong knowledge of a lean manufacturing and a culture of lean.
• Flexible, comfortable with change, and able to maintain a positive and infectious attitude.
• High level of integrity and professionalism.
• Bachelor’s degree.

READY TO APPLY? 

Phenix Technology, Inc. is an essential service provider who demonstrates strict safety practices under the guidelines of the CDC and OSHA.

Due to COVID-19, please submit a resume to apply@phenixfirehelmets.com. Interviews will be conducted through Zoom video conference software. 

To apply, submit a 1-2 minute video resume to apply@phenixfirehelmets.com. Tell us about yourself in a simple video and upload it to YouTube. Once you have uploaded your video, email a link to your video resume and your paper resume to apply@phenixfirehelmets.com. 

Not sure where to start with a video resume? Check out this video!