Participate in receiving, in-process, and final inspections
Work with the customer experience team or responsible parties on incoming RMA’s
Ensure RMA’s are processed according to the RMA policy
Assist with and maintain flow of all customer RMAs, including all necessary investigation
Work closely to record and document all necessary information to follow company procedures
Manage the non-conforming product area and ensure that all non-conforming products are properly documented and handled
Assist shipping coordination with quality assurance and shipping processes as needed
Assist in process audits to identify and resolve weaknesses
Assist in data collection and analysis ensuring effective, relevant information is obtained
Continuously improve processes throughout the organization and as identified from analyzed data
Assist with training development, change management, process improvement implementation, and effectiveness evaluations
Provide reports on quality and actions taken to address issues
Assist with international compliance as needed
Participate, engage, and lead teams in workgroups providing compliance guidance and maintaining a continuous improvement focus
Work with marketing as needed to ensure quality products are available to ship as directed
Performs related duties as required
Participate in special project work, such as (but not limited to) market research, sales trend analysis, marketing, product testing, quality assurance, lean and continuous improvements
Assist in performing all tasks necessary to achieve the organization’s mission and help execute growth plans
High School Diploma, G.E.D. or equivalent work experience
Knowledge of office software, particularly the Microsoft Office Suite, Outlook, QuickBooks, and Adobe
Outstanding communication skills (written, oral, and interpersonal)
Expected to be on time and able to maintain a high attendance record
Coordinate multiple tasks simultaneously
Excellent prioritization and time management skills
Strong critical thinking and creative problem-solving skills
Able to balance attention to detail with big-picture thinking
Flexible, comfortable with change, and able to maintain a positive and infectious attitude
Self-motivated, practical, results oriented, positive attitude with a high level of integrity and professionalism
Written and verbal communication-the ability to talk to others and convey information effectively
Service oriented, social perceptiveness, and reading comprehension
English Language -- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
Active Listening -- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
IDEAL CANDIDATE QUALIFICATIONS
Knowledge of office software including Adobe, Therefore, Visio and other data analysis platforms
Experience in ISO 9001 and other related quality standards
Bilingual language skills
2+ years of quality experience
Excellent interpersonal skills with the ability to form strong relationships with staff in a supportive confidential role
Have a strong knowledge of a lean manufacturing and a culture of lean
Working knowledge and use of six sigma tools
Experience and interested in internal and external communications, and partnership development
Experience in project management
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit and walk and talk or hear; and use hands to handle, or operate objects, tools, or controls; and reach with hands and arms. The employee must occasionally climb or balance, stoop, kneel, or crouch.
The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds with assistance. Vision should be correctable to accurately read small font writing.
READY TO APPLY?
Phenix Technology, Inc. is an essential service provider who demonstrates strict safety practices under the guidelines of the CDC and OSHA.
Due to COVID-19, please submit a resume to firstname.lastname@example.org. Interviews will be conducted through Zoom video conference software.