Quality Technician


SHIFT: Monday - Thursday 7 AM - 5:30 PM

COMPENSATION: $38,000 - $46,000


  • Participate in receiving, in-process, and final inspections
  • Work with the customer experience team or responsible parties on incoming RMA’s
  • Ensure RMA’s are processed according to the RMA policy
  • Assist with and maintain flow of all customer RMAs, including all necessary investigation
  • Work closely to record and document all necessary information to follow company procedures
  • Manage the non-conforming product area and ensure that all non-conforming products are properly documented and handled
  • Assist shipping coordination with quality assurance and shipping processes as needed
  • Assist in process audits to identify and resolve weaknesses
  • Assist in data collection and analysis ensuring effective, relevant information is obtained
  • Continuously improve processes throughout the organization and as identified from analyzed data
  • Assist with training development, change management, process improvement implementation, and effectiveness evaluations
  • Provide reports on quality and actions taken to address issues
  • Assist with international compliance as needed
  • Participate, engage, and lead teams in workgroups providing compliance guidance and maintaining a continuous improvement focus
  • Work with marketing as needed to ensure quality products are available to ship as directed
  • Performs related duties as required
  • Participate in special project work, such as (but not limited to) market research, sales trend analysis, marketing, product testing, quality assurance, lean and continuous improvements
  • Assist in performing all tasks necessary to achieve the organization’s mission and help execute growth plans



    • High School Diploma, G.E.D. or equivalent work experience
    • Knowledge of office software, particularly the Microsoft Office Suite, Outlook, QuickBooks, and Adobe
    • Outstanding communication skills (written, oral, and interpersonal)
    • Expected to be on time and able to maintain a high attendance record
    • Coordinate multiple tasks simultaneously
    • Excellent prioritization and time management skills
    • Strong critical thinking and creative problem-solving skills
    • Able to balance attention to detail with big-picture thinking
    • Flexible, comfortable with change, and able to maintain a positive and infectious attitude
    • Self-motivated, practical, results oriented, positive attitude with a high level of integrity and professionalism
    • Written and verbal communication-the ability to talk to others and convey information effectively
    • Service oriented, social perceptiveness, and reading comprehension
    • English Language -- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
    • Active Listening -- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times


    • Knowledge of office software including Adobe, Therefore, Visio and other data analysis platforms
    • Experience in ISO 9001 and other related quality standards
    • Bilingual language skills
    • 2+ years of quality experience
    • Excellent interpersonal skills with the ability to form strong relationships with staff in a supportive confidential role
    • Have a strong knowledge of a lean manufacturing and a culture of lean
    • Working knowledge and use of six sigma tools
    • Bachelor’s degree
    • Experience and interested in internal and external communications, and partnership development
    • Experience in project management


    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • While performing the duties of this job, the employee is frequently required to sit and walk and talk or hear; and use hands to handle, or operate objects, tools, or controls; and reach with hands and arms. The employee must occasionally climb or balance, stoop, kneel, or crouch.
    • The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds with assistance. Vision should be correctable to accurately read small font writing.


        READY TO APPLY? 

        Phenix Technology, Inc. is an essential service provider who demonstrates strict safety practices under the guidelines of the CDC and OSHA.

        To apply, submit a 1-2 minute video resume to apply@phenixfirehelmets.com. Tell us about yourself in a simple video and upload it to YouTube. Once you have uploaded your video, email a link to your video resume and your paper resume to apply@phenixfirehelmets.com

        Not sure where to start with a video resume? Check out this video!