CUSTOMER EXPERIENCE SPECIALIST

SHIFT: Monday - Thursday 7 AM - 5:30 PM 
COMPENSATION: $37,000 - $44,000

RESPONSIBILITIES

• Answer incoming sales phone calls and emails.
• Handle walk in customer sales and service needs.
• Respond to inquiries, answer questions, and educate customers about firefighter helmets and accessories.
• Understand NFPA and ISO guidelines.
• Enter information for orders into computerized order processing system.
• Basic knowledge of mathematics.
• Communicate, as needed, with distributors and production to answer questions and ensure order accuracy and completion.
• Create and document quotes for retail customers as needed.
• Upon request, represent the company at relevant trade shows or events, providing information and generating excitement about our products and services.
• Participate in special project work, such as (but not limited to) market research, sales trend analysis, marketing, product testing, quality assurance, lean and continuous improvements.
• Assist in performing all tasks necessary to achieve the organization’s mission and help execute growth plans.
• High level of integrity and professionalism.
• Maintains customer confidence and protects operations by keeping information confidential.
• Assist with ISO 9001 Quality Management System, review, and continual improvement processes.

MINIMUM QUALIFICATIONS

• High School Diploma or G.E.D. or equivalent.
• Knowledge of Windows-based computer software programs (MS Word, MS Excel).
• 2-3 years’ experience selling products or handling customer service needs.
• Ability to demonstrate top notch interpersonal and phone etiquette skills.
• Strong oral and written communication skills.
• Expected to be on time and able to maintain a high attendance record.
• Coordinate multiple tasks simultaneously.
• Able to type 35 WPM.
• Excellent prioritization skills.
• Self-motivated, practical, results oriented, positive attitude.
• Time management, service orientation, social perceptiveness, and reading comprehension.
• Strong critical thinking and creative problem-solving skills; able to balance attention to detail with big-picture thinking.
• Flexible, comfortable with change, and able to maintain a positive and infectious attitude.

IDEAL CANDIDATE QUALIFICATIONS

• Knowledge of office software, particularly the Microsoft Office Suite, Outlook, QuickBooks, Therefore, Adobe, and Photoshop.
• 2+ years of sales experience.
• Bachelor’s in business or related field.
• Bilingual language in Spanish preferred.
• 5+ years of customer service experience.
• Project management experience preferred.
• Have a strong knowledge of a lean manufacturing culture and a culture of lean.

READY TO APPLY? 

Phenix Technology, Inc. is an essential service provider who demonstrates strict safety practices under the guidelines of the CDC and OSHA.

To apply, submit a 1-2 minute video resume to apply@phenixfirehelmets.com. Tell us about yourself in a simple video and upload it to YouTube. Once you have uploaded your video, email a link to your video resume and your paper resume to apply@phenixfirehelmets.com. 

Not sure where to start with a video resume? Check out this video!