Customer Experience Team Member

CUSTOMER EXPERIENCE TEAM MEMBER

SHIFT: Monday - Thursday 7 AM - 5:30 PM 

RESPONSIBILITIES

  • Answer incoming sales phone calls and emails.
  • Handle walk in customer sales and service needs.
  • Respond to inquiries, answer questions, and educate customers about firefighter helmets and accessories.
  • Understand NFPA and ISO guidelines.
  • Enter information for orders into computerized order processing system.
  • Basic knowledge of mathematics.
  • Communicate, as needed, with distributors and production to answer questions and ensure order accuracy and completion.
  • Create and document quotes for retail customers as needed.
  • Upon request, represent the company at relevant trade shows or events, providing information and generating excitement about our products and services.
  • Participate in special project work, such as (but not limited to) market research, sales trend analysis, marketing, product testing, quality assurance, lean and continuous improvements.
  • Assist in performing all tasks necessary to achieve the organization’s mission and help execute growth plans.
  • High level of integrity and professionalism.
  • Maintains customer confidence and protects operations by keeping information confidential.
  • Assist with ISO 9001 Quality Management System, review, and continual improvement processes.

      MINIMUM QUALIFICATIONS

      • High School Diploma or G.E.D. or equivalent.
      • Knowledge of Windows-based computer software programs (MS Word, MS Excel).
      • 2-3 years’ experience selling products or handling customer service needs.
      • Ability to demonstrate top notch interpersonal and phone etiquette skills.
      • Strong oral and written communication skills.
      • Expected to be on time and able to maintain a high attendance record.
      • Coordinate multiple tasks simultaneously.
      • Able to type 35 WPM.
      • Excellent prioritization skills.
      • Self-motivated, practical, results oriented, positive attitude.
      • Time management, service orientation, social perceptiveness, and reading comprehension.
      • Strong critical thinking and creative problem-solving skills; able to balance attention to detail with big-picture thinking.
      • Flexible, comfortable with change, and able to maintain a positive and infectious attitude.

      IDEAL CANDIDATE QUALIFICATIONS

      • Knowledge of office software, particularly the Microsoft Office Suite, Outlook, QuickBooks, Therefore, Adobe, and Photoshop.
      • 2+ years of sales experience.
      • Bachelor’s in business or related field.
      • Bilingual language in Spanish preferred.
      • 5+ years of customer service experience.
      • Project management experience preferred.
      • Have a strong knowledge of a lean manufacturing culture and a culture of lean.

       

      READY TO APPLY? 

      Phenix Technology, Inc. is an essential service provider who demonstrates strict safety practices under the guidelines of the CDC and OSHA.

      Due to COVID-19, please submit a resume to apply@phenixfirehelmets.com. Interviews will be conducted through Zoom video conference software. 

      To apply, submit a 1-2 minute video resume to apply@phenixfirehelmets.com. Tell us about yourself in a simple video and upload it to YouTube. Once you have uploaded your video, email a link to your video resume and your paper resume to apply@phenixfirehelmets.com

      Not sure where to start with a video resume? Check out this video!