Why buy Phenix? - phenixfirehelmets

Why buy Phenix?

Built to Standards...

Phenix helmets provide the highest levels of safety, comfort, and quality. Not only does wearing a Phenix makes firefighting and emergency response more comfortable but it also adds a sense of relief knowing it is the most reliable helmet available today.  For over 45 years, Phenix Fire helmets have kept heroes safe around the world; including many of our own family.  Phenix's desire to provide the safest products has made us a well-recognized industry leader in safety headwear.  All Phenix helmet models are built to meet or exceed OSHA or NFPA 1971 standards.  The First Due Contemporary helmet also meets or exceeds the NFPA 1951 standard.  To meet NFPA standards, all required components must be ordered at time of original purchase.

For Firefighters by Firefighters...

At Phenix Technology, Inc. we are more than your average manufacturer.  Not only were we founded by two veteran firefighters, but in our office we have more than 150 year’s experience in firefighting and EMS.  We also believe each team member should know what it is like to wear our helmets in firefighting situations so we put our team through a fire training simulator to provide them with firsthand experience.  We have gone the extra mile by utilizing the real-world experience of firefighters to enhance the design of our helmets. Our aim is to produce helmets that are light weight, have good balance and longevity, are comfortable and ergonomic, all while meeting the needs of every type of firefighting and emergency service.  We allow for customization of our helmets and allow you to build your helmet to your specification.

Phenix Standards of Quality...

Phenix Technology, Inc. maintains impeccable standards of quality internally and throughout our supplier network. Each of our suppliers are required to meet our strict Supplier Quality System Audit which spells out their individual quality systems and holds them accountable. Within our organization, we adhere to industry leading quality standards including ISO 9001:2008 and employ several subject matter experts certified in the fields of Six Sigma and lean manufacturing. Every process from the receipt of an order to the final shipping is quality checked by a member of our quality team. We are proud of our industry leading low defect rates and customer satisfaction scores. Phenix also maintains the highest level of commitment to continuous improvement. This commitment includes daily learning opportunities in both group and individual settings for every member of our team. This model allows us to maximize the potential of each of our team members while creating an overall value and exceptional quality experience for our customers.

QMS ISO 9001:2008 Certified...

The International Organization for Standardization (ISO) creates standards for businesses ensuring customer focus, commitment to quality, and continuous improvement.

Distributor Network...

Not only do we maintain high standards internally and with our suppliers, we expect that our entire distributor network shares the same values we do. We are confident that our distributors are the finest in the industry.  In fact, many of our distributors are active or retired firefighters who can provide firsthand knowledge and experience of our products.

Recognized Leader...

Over the years Phenix Technology, Inc has been honored with various recognitions. Most recently we were honored as a finalist for the Spirit of the Entrepreneur Award in 2014, a finalist for the U.S Small Business Administration’s Exporter of the Year 2015, and won the coveted Manufacturer’s Council of the Inland Empire’s Innovations in Marketing award in 2016.  Phenix Technology, Inc.’s staff has also participated in multiple industry panels, been invited to join multiple workgroups and committees, and has even led classes for international university students and industry professionals. Most important we have received the recognition of our customers with average customer satisfaction scores of 4.97 out of 5 in recent surveys.

Community Oriented...

Phenix Technology, Inc. cares about our customers and our greater community. Our staff is very active in the community including holding senior leadership and board positions on a number of non-profits. We also support numerous non-profits such as the National Fallen Firefighter’s Foundation, Jurupa Valley Adopt a Family, and American Cancer Society Relay for Life just to name a few.

For years, Phenix Technology, Inc. has supported the National Fallen Firefighters Foundation by sponsoring events and making one-of-a-kind helmets created to honor our fallen firefighters that are auctioned off during their annual Stop Drop Rock ’N Roll live auction.  Additionally, each year we also choose a relevant topic to bring to light.  From Responding to Autism to firefighter cancer prevention, Phenix does what we can to raise awareness to important issues that are often overlooked.  In 2017 we chose to bring awareness to the pain that so many brothers and sisters are experiencing through our mutual partnership with Firefighter Behavioral Health Alliance and our Breaking the Silence campaign. The campaign hopes to address the high suicide rates in firefighters and EMS personnel. The generous spirit runs so deep, that many of our staff volunteer hundreds of hours on their own time making their local communities a better place.