Refund policy

MERCHANDISE RETURN POLICY

We want you to love your purchase! If you're not completely satisfied, we’re here to help.

  • Returns are accepted within 30 days of delivery.

  • Items must be unworn, unwashed, and in original condition with tags attached.

  • Sale items and custom orders are final sale and cannot be returned.

  • To start a return, email us at support@phenixfirehelmets.com with your order number and reason for return.

  • Customers are responsible for return shipping costs unless the item is damaged or incorrect.

Once we receive and inspect your return, we’ll issue a a replacement or refund to your original payment method within 5–7 business days.

Have questions? Contact us at support@phenixfirehelmets.com — we’re happy to help!

 

HELMET RETURN POLICY

Any return requests must be reported to Phenix by the distributor within (10) calendar days from receipt of order to be eligible for a full product refund. Requests for returns or exchanges after ten (10) calendar days may incur a 20% restocking fee. No returns will be accepted thirty (30) or more calendar days after receipt of product.


Products containing custom items will not be eligible for returns or exchanges. See below for a list of custom items that may be ineligible for a return or exchange.

First Due helmets containing any of the following are considered to be a custom item:

D-ring
Name rocker
Side rocker
Reflective lettering*
Identifire safety products
Helmet models with specially-requested reduced brim
*For eligible helmets containing reflective lettering installed on outer magnet panels, a return will be accepted for the helmet itself but not the custom outer magnets with reflective lettering



TL-2 helmets containing any of the following are considered to be a custom item:

Custom color (any color except Black, Flat Black, White, Yellow, Fire Red, or Blue)
Custom paint pattern
Natural finish
Name stamp
Laser engraving
Flip Down Eye Shield


TC-1 helmets containing any of the following are considered to be a custom item:
Custom color (any color except Black, White, Yellow, Red, or Blue)
Flip Down Eye Shield
Name rocker


Collectibles containing any of the following are considered to be a custom item:
Custom color
Antiqued white finish
Natural finish
ID shield
Leather bucket with a decal


Extra parts that are considered to be a custom item:
Reflective lettering
Name rocker
Side rocker
Identifire safety products
ID shield
Decal for a leather bucket


NOTE: It is the Distributor’s responsibility to inform their customer of custom items prior to any sale. All items must be in new/unused condition to be considered eligible for a return or exchange. Any products modified by the user will not be eligible for a return or exchange.


All return or exchange inquiries should be sent in email to support@phenixfirehelmets.com