COVID-19 Remote Work

COVID-19 Remote Work

Thank you to all of the first responders, health care workers, grocery staff, warehouse staff, truck drivers, and other unsung heroes who continue to make life possible for everyone during this pandemic.

In response to the evolving COVID-19 situation and President Trump's recommendation to reduce gatherings to no more than 10 people, we have moved our administrative staff to remote work effective immediately. We will have limited phone coverage during this time as we work with AT&T to get our remote staff access to their phone lines.

During this time, we ask that you please send us an email or DM in lieu of a phone call.

For general questions, please email contactus@phenixfirehelmets.com.
To place an order, email sales@phenixfirehelmets.com.
To check on the status of an order, please contact the distributor that you purchased through.

We appreciate everyone's patience as we navigate our new working conditions.

Stay healthy.

The Phenix Family



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COVID-19

We have been monitoring the current COVID-19 situation for the last few weeks and we wanted to take a moment to share some internal actions and short term policy changes we are making in an effort to be strong corporate and community citizens.

 

Our immediate actions include:

  • Suspension of all business related travel through at least May 2020
  • Requiring any staff experiencing symptoms of the common cold, flu, or intestinal issues to stay home
  • Incorporating aggressive sanitizing procedures and encouraging enhanced hygiene for all
  • Suspended outside visitors for tours and non-business critical meetings (Effective March 16, 2020)
  • Social distancing in office meetings
  • Providing a safe place in the office for older children of Phenix family members who are displaced by school closures

 

Additionally, we have worked with our IT partners to prepare a business continuity plan in the event it is necessary. This includes work from home capabilities for our staff such as:

 

  • An effective number of mobile phones with call forwarding capability
  • Remote access capabilities for all business critical and customer experience staff
  • Communicating with all suppliers to identify potential issues with supply chain including placing supplemental orders for supplies that we feel are threatened

 

At this time, we do not anticipate any interruptions to our production capabilities but recognize this is a rapidly changing situation and will do our best to keep customers informed.

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